Terms & Conditions

Prices

All prices listed are wholesale.

All prices subject to change without notice.

Orders

Opening order is €500 minimum.

Terms

Only payments through a deposit in A&G’s bank account release the customer. Credit cards are accepted.

On placing an order, the customer must pay a down payment of 20% within a period of 2 weeks after receipt of the order confirmation. The remaining amount should be paid 2 weeks before the dispatch.

A&G does not refund received down payments.

The statement of a delivery date is merely indicative and is not binding. Non-compliance cannot lead to any compensation and/or cancellation of the order. In the event of force majeure or non (timely) availability of the goods, A&G reserves the right to send the goods later than the initially determined delivery date, subject to notifying the customer of this.

The goods remain at the property of A&G until the invoice is paid in full.

A&G reserves the right not to reserve the goods ordered by the customer if the customer does not fulfill the conditions of payment, including the payment of a down payment.

Returns

All returns or refusals will be subject to a 25% restocking fee and freight charge.  No returns will be accepted without prior authorization.  All merchandise must be returned in original cartons.

Shortages and Damages

All claims for discrepancies and damages must be reported to our customer service department within 10 days upon receipt of shipment. If damages were caused in the case of product responsibility due to both a defect of the product and an error of the victim or a person for whom the victim is responsible, A&G can only be held responsible for direct damage limited to the value of the sold items that have allegedly caused the damage.